WHAT TO EXPECT
Making the decision to seek out treatment for drug and alcohol addiction can be difficult. We hope that the information below can help reduce some of the uncertainty around the treatment and recovery process. If you have any questions, please reach out via our contact page or by calling us. We look forward to meeting you and promise to do everything possible to make your transition into a life free of drugs and alcohol as seamless and comfortable as possible!
Starting The Journey
You take the first step towards a better life when you call us.
Our Admissions Coordinator is available at twenty-four hours a day, so you can reach us any day at any time. We will be glad to provide you with any information you need, answer your questions, and determine how we can best be of service.
We will conduct a brief assessment over the phone to ensure that we can help you find the right help for your particular situation. Our hope is that The Runway is the right fit for you or your loved one. Once that determination is made, we can start making the necessary arrangements.
Making Arrangements & Financial Compatibility
Once it has been determined that the The Runway program is the correct program for a potential client, the next step is to establish financial compatibility. We are in-network with Anthem, MHN and Tricare, and we accept most PPO insurance and are committed to working with anyone who is serious about treatment. Our Admissions Coordinator will get your information over the phone and we will contact the insurance company for you.
Our rates are all-inclusive (excluding medication and doctor) unless you choose to take advantage of additional ancillary services. You will be notified in advance if any service is recommended that will require additional payment, and you will always have the option to decline that service.
The price of our treatment programs vary depending on the program, diagnosis at the time of admission, level of care, withdrawal symptoms, and accommodations.
Frequently Asked Questions
What do I bring?
Southern California has the most consistently beautiful weather in the country. The average temperature is 65 to 75 degrees. Clients are encouraged to bring comfortable clothing that is easily layered, gym clothes, sandals, and a bathing suit. Music players, laptops, tablets, cell phones, and other electronic devices are welcome. (some restrictions may apply)
If a client needs additional items, we will be happy to have a staff member take them to pick them up. Please note that clients should ensure that their toiletry products do not contain alcohol.
Can I use mobile electronics?
Clients will not be allowed to use any personal mobile electronics including cell phones, laptops, iPads etc. iPods are allowed for music only. We do provide each private bedroom with its own TV which includes Netflix and other streaming services, so you can be sure that you won’t be without entertainment!
The Runway is happy to safely secure your electronics during your stay.
Am I allowed to have visitors?
Absolutely yes you may have visitors! Family and other loved ones are an important part of the healing process. Clients are encouraged to have visitation and are allowed passes from the program (restrictions may apply). However, we do not allow visits during the first 5 days of treatment, and visitation is generally limited to a specific day of the week, pending approval of our Treatment Team.
Financial Planning
We are In Network with Anthem, TriCare, and MHN, and we accept most PPO insurance. Call us today to verify your benefits.
If you find that your insurance won't completely cover your treatment, we have some resources that can help you with your co-pays, high deductibles, and treatment costs.